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Alameda County (Calif). Social Services Agency. Long Term Care Ombudsman.

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Address
Eastmont Self Sufficiency Center, 6955 Foothill Blvd., Ste. 300, Oakland CA 94605
Phone
510-638-6878 (working hours office line)
800-231-4024 (after hours crisis line)
Website
http://www.alamedasocialservices.org/public/services/elders_and_disabled_adults/ombudsman.cfm
Email
VTolbert@acgov.org
Hours
M-F 8:30am-5pm
Description
Organization serving residents (and their families) of skilled nursing facilities and licensed residential care facilities for elderly by working to improve the quality of life for Alameda County's frail elderly.
Services
Serves long-term care, intermediate, geriatric, and psychiatric facilities in Alameda County with certified trained Ombudsman volunteers; Volunteers handle complaints, provide information and referrals, monitor conditions of care, and perform community outreach/education;
Volunteer training is 36 hours and requires a minimum commitment of one year.
Cost
Free
Languages
Other than English: Language line available and volunteers with ASl, Cantonese, and Spanish language fluency
Access
Wheelchair accessible
Subjects
Seniors -- Nursing Homes
Consumer/Business Information -- Complaints
Employment/Labor -- Volunteer Programs
Last Updated
01/30/2019

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